+92327 9945081 skinmate9@gmail.com
Summer sale discount Up to off 20%! Shop Now
Refund Policy
1. General Policy
At Skin Mate, we strive to provide products and services of the highest quality. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the terms and conditions for requesting a refund.
2. Eligibility
To be eligible for a refund, the following conditions must be met:
a. **Product Condition**: The product must be in its original condition, unopened, and unused. Any signs of tampering or damage may affect eligibility.
b. **Timeframe**: Refund requests must be made within [7] days from the date of purchase.
3. Types of Refunds
a. **Damaged or Defective Products**: If you receive a damaged or defective product, please contact us immediately. We will either issue a full refund or send you a replacement product, based on your preference.
b. **Change of Mind**: If you change your mind about a product and it meets the eligibility criteria, we offer a refund of the product's purchase price, excluding shipping costs.
4. Return Process
To request a refund, follow these steps:
a. **Contact Us**: Reach out to our customer support team via [insert contact details] to initiate the refund process. Please provide your order number and details about the reason for the refund request.
b. **Return the Product**: If your request is approved, you will be provided with instructions on how to return the product. Shipping costs for returning the product are your responsibility.
c. **Refund Processing**: Once we receive the returned product and verify its eligibility, we will process your refund. Refunds are typically issued within [X] business days after approval.
5. Non-Refundable Items
Certain products are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Perishable goods
6. Contact Us
If you have any questions or need assistance with the refund process, please contact us
At Skin Mate, we strive to provide products and services of the highest quality. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the terms and conditions for requesting a refund.
2. Eligibility
To be eligible for a refund, the following conditions must be met:
a. **Product Condition**: The product must be in its original condition, unopened, and unused. Any signs of tampering or damage may affect eligibility.
b. **Timeframe**: Refund requests must be made within [7] days from the date of purchase.
3. Types of Refunds
a. **Damaged or Defective Products**: If you receive a damaged or defective product, please contact us immediately. We will either issue a full refund or send you a replacement product, based on your preference.
b. **Change of Mind**: If you change your mind about a product and it meets the eligibility criteria, we offer a refund of the product's purchase price, excluding shipping costs.
4. Return Process
To request a refund, follow these steps:
a. **Contact Us**: Reach out to our customer support team via [insert contact details] to initiate the refund process. Please provide your order number and details about the reason for the refund request.
b. **Return the Product**: If your request is approved, you will be provided with instructions on how to return the product. Shipping costs for returning the product are your responsibility.
c. **Refund Processing**: Once we receive the returned product and verify its eligibility, we will process your refund. Refunds are typically issued within [X] business days after approval.
5. Non-Refundable Items
Certain products are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Perishable goods
6. Contact Us
If you have any questions or need assistance with the refund process, please contact us